WILLIAMS | ROBINSON | WIGGINS
privacy
Gathering of Information. We collect personal identifable information ("PII") such as your name, email address, address, telephone number, credit card and bank information, only if you voluntarily choose to provide it. We request limited PII when you submit a queston or a request for information about our services using our contact form . Bank or credit card information will only be requested by us if you are a law firm client and you volutarily choose to make a payment plan for legal services through our payment portal. Any information given when you submit a question or request remains private. All information, particularly financial information provided through our client payment portal, is encrypted, transmitted, and stored securely using industry "best practices".
Visitor Logs. Our website servers automatically create log files documenting each visit to our website. These "visitor logs" allow us to make improvements to our website so that it is more useful and provides a better visitor experience. Visitor logs do not record the visitor's name, address, phone number, credit card numbers, bank information, or any other PII (see below regarding billing information). Rather, the logs contain only the following information:
- The IP address of the visitor's computer.
- The date of the visit.
- The time of the visit.
- The path taken through our web site.
- The browser being used.
- A list of pages viewed.
- Any errors encountered.
Cookie Policy.. We use "cookies" to store information abour your browsing sessions. A cookie is a string of characters written to a file on your computer located where your user profile is saved. Only servers which set the cookies can read them and the cookies are only used to store information about your visits to our websites. Cookies are not used to read or obtain other information from your computer. We will never sell or transfer your cookie data. We will never sell or use any cookie information for advertising or marketing purposes. If you wish to prevent or delete specific or all cookies being stored on your computer, you may disable or delete them using your browser settings. Refer to your browser's help pages to learn how to do this.
Use of Information. The use of PII is limited to responding to visitor requests, client billing inquiries, and other purposes specified at the time the information is gathered. PII collected by us is not provided to outside parties except that we may disclose PII if required to do so by law or if we believe that such action is necessary to (a) comply with the law or with legal process, (b) protect against misuse or unauthorized use of our services, or (c) protect the personal safety or property of our other clients, the public, or our frim and its employees. Visitor log information is not considered confidential and will be provided to law enforcement personnel when conducting authorized criminal investigations.
Security. We have in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Communications for our payment processing system are only submittted by you and retrieved by us over a network connection protected with 256-bit Secure Sockets Layer ("SSL") encryption. Our website can be accessed only over a secure and encrypted internet connection. You, however, are solely responsible for ensuring that the computer or device selected by you to access our website and payment processing system is itself secure and protected. You should never access our payment processing portal from a public computer or device unless you are confident that it is secure and is not infected with maware. You should never allow your login credentials to be stored on a public computer or device.
Children. You must be over the age of eighteen years to submit information to us using our website.
Corrections to Personal Data; Opting Out. Please contact us to (a) correct or update any PII we have that you state is erroneous, (b) opt-out of future communications from us or (c) request we take reasonable steps to remove your PII from our data files and records. Understand it may be impossible to immediately delete all PII because of its presence in backup files.
Client Services and Billing. If you are a law firm client, you may be required to sign an engagement agreement detailing the terms and conditions applicable to our services. Clients may use our payment portal to make payments for legal services. Clients may use our contact page to (a) request, cancel, or change an appointment, (b) ask us questions about the status of a legl matter, and (c) request additional information about our services. Details about our services, billing practices, refund policies (if applicable to our services) are set forth in our engagement letter of your written engagement agreement with us.
Disputes and Complaints. On the rare occassion when you may have a service or billing issue, dispute, or complaint, please contact us here.
Links to Other Sites. We may have links to other websites that do not follow the same privacy policies as we do. These other sites may also use cookies, collect data, and use the data in ways that we doe not. Our law firm is not responsible for the privacy practices or any information or materials on these other websites. Please visit these sites if you wish to review their privacy policies.
California "Do Not Track". Our website does not alter, change, or respond upon receiving "do not track" requests. As described above, we track user activity using server logs, cookies, and similar technologies. Information collected in server logs helps us analyze website usage and improve the user’s experience. Cookies allow us to offer you a customized experience.
Acceptance of Privacy Policy. We reserve the right to change this policy at any time. Changes to this policy will be posted to this page as soon as reasonably possible so please check this page periodically. Use of our services constitutes consent to any policy of ours then in effect. If you have any questions or comments concerning this privacy policy, please contact us here.